Software profile
DonorCloud
A UK fundraising service for charities. It covers donation campaigns, events and tickets, donor records, Gift Aid claims and fundraising led by supporters.
30-second answer
What to know before you open the full record
- What it is
- A UK fundraising service for charities. It covers donation campaigns, events and tickets, donor records, Gift Aid claims and fundraising led by supporters.
- Contexts worth testing
- Churches or church charities combining donation campaigns and events, Teams wanting donations paid directly to their Stripe account, Organisations seeking Gift Aid declarations and supplier-described HMRC submission workflow
- Published starting price
- £0 / month
- Relevant UK checks
- UK-specific evidence · UK registered
- Shortlist when
- Church charities unifying campaigns, giving and ticketed events
- Check first
- Build a small donation campaign and ticketed event, test Stripe settlement and the Gift Aid workflow, then request current data-processing and export terms
- Evidence date
- Sources checked 25 July 2026
This is an evidence-led starting point, not a ranking or hands-on verdict. Supplier sources establish what they publish; your church should test material workflows and resolve the questions below.
Five-minute assessment
Assess the likely fit and trade-offs
Directory assessment
DonorCloud is a UK charity-fundraising platform that can be relevant where a church needs campaigns, donations, Gift Aid and ticketed events in one system. Its direct-to-Stripe approach and published plan structure make it straightforward to shortlist, but its public legal documents need updating and a church should test real donation, event and claim flows before moving donor data. Gift Aid claims remain a church or charity responsibility even when the supplier supports HMRC submission.
Decision framing
Shortlist when, then check first
- Shortlist when
- Managing church-charity campaigns, donations, Gift Aid and ticketed events across disconnected tools
- Test in a real workflow
- A UK fundraising platform with direct Stripe payout, published monthly plans and supplier-described HMRC Gift Aid submission
- Settle before buying
- Build a small donation campaign and ticketed event, test Stripe settlement and the Gift Aid workflow, then request current data-processing and export terms
Decision evidence
Published details for a shortlist
These details are traced to the source shown. Supplier material establishes what the supplier publishes; it is not hands-on testing.
- UK purchasing availability
- Independent sourceDonorCloud Limited is an active England-and-Wales company, number 14932398, and the platform is positioned for UK charities and CASCs.Source: Recorded evidence · checked 25 July 2026
- Gift Aid
- Independent sourceSupplier describes declaration capture and HMRC API submissions on paid plans; HMRC lists DonorCloud Limited as a Charities Online commercial-software supplier.Source: Recorded evidence · checked 25 July 2026
Best suited to
- Church charities unifying campaigns, giving and ticketed events
- Teams that want their funds paid to a connected Stripe account
- Organisations that need donor import/export and a published Gift Aid-submission option
Evidence-backed strengths
- UK company identity and inclusion in HMRC's commercial-software supplier list
- Published GBP plans and platform-fee structure
- Combines donation, campaign, event, donor and Gift Aid features
Limitations and questions
- Not designed specifically for church people records, pastoral care, worship rotas or safeguarding
- Stripe processing fees are additional to the platform fee
- Public terms and privacy policy were effective from November 2023 and do not provide current hosting or subprocessor detail
What the supplier publishes
- Donation campaigns and pages
- Single and monthly donations
- Events, ticket sales and attendee tracking
- Donor CRM and import/export
- Peer-to-peer supporter fundraising
- Gift Aid declarations at checkout
- Supplier-described HMRC API claim submission on paid plans
- Stripe-connected direct payment flow
What does the supplier currently publish?
Pricing and trial
DonorCloud publishes Essentials at £0/month plus a 2.5% platform fee, Growth at £39/month plus 1%, and Premium at £99/month with no platform fee. Stripe transaction fees are separate. Ask for the VAT treatment, feature availability and current subscription terms before purchase.
| Tier or starting point | Published price | What it covers |
|---|---|---|
| Essentials | £0/month + 2.5% platform fee | Supplier lists campaigns and events, single and monthly donations, donor CRM and import/export for one user |
| Growth | £39/month + 1% platform fee | Supplier lists HMRC API Gift Aid submissions, ambassadors, website embeds and two users |
| Premium | £99/month + 0% platform fee | Supplier lists unlimited Gift Aid submissions and five users |
Full due diligence
Evidence, operations and source record
Use this full record to test practical details, retain source links and take specific gaps to the supplier.
Published operations and support details
- Data hosting
- The public materials reviewed do not identify current data-hosting locations or a subprocessor list. Ask for the current data-processing agreement, data-residency information, retention, backups, security controls and exit/export procedure before importing donor data.
- Data protection information
- The public privacy policy identifies DonorCloud as a UK company and describes donor data held in a charity's own database, but it is dated November 2023. Request current privacy and contractual processing documents for a church's proposed use.
- Integrations
- Stripe Connect, HMRC Charities Online according to the supplier and HMRC commercial-supplier list, Website embed for campaigns on relevant plans
- Import and export
- Supplier lists donor CRM import and export on Essentials, Supplier describes Gift Aid donation export in HMRC format, Test contact, donation, event and Gift Aid exports before migration
- Support
- Supplier publishes a telephone support route and demo option, Onboarding, response times and data-migration assistance should be agreed in the subscription terms
Sources reviewed
Sources support only the fields named beneath each link. Supplier material is not independent testing; external review material is included as a limited signal rather than a verdict.
- DonorCloud product and pricing
Reviewed 25 July 2026 · Supports: UK-charity focus, Plans and platform fees, Campaigns, Events, Stripe flow, Gift Aid feature statement - DonorCloud terms of use
Reviewed 25 July 2026 · Supports: Donation-platform terms, Transaction and platform-fee context, Payout description, Refund and chargeback terms - DonorCloud privacy policy
Reviewed 25 July 2026 · Supports: Legal identity, Public data-handling statements, Policy date - HMRC: Charities Online commercial software suppliers
Reviewed 25 July 2026 · Supports: DonorCloud commercial-software supplier listing - Companies House: DonorCloud Limited
Reviewed 25 July 2026 · Supports: UK company registration, Company number, Active status
