Software profile
Donorbox
Partially verifiedA fundraising and donation platform for charities, with UK pricing, donation forms, campaigns, event ticketing and HMRC Gift Aid integration.
The short version
A fit worth testing against your real workflow.
Donorbox is a useful fundraising platform to evaluate where online donations, campaigns or ticketing are the immediate need. It should be costed against the church’s real donation volume and connected deliberately to the system that remains authoritative for finance and people data.
Directory assessment
Donorbox is a flexible UK-facing fundraising layer with published Gift Aid integration, but it is not church management software. A church should calculate the combined platform and processor fees, verify Gift Aid eligibility and decide how donor records will reconcile with its existing finance and people systems.
Procurement verdict
What to investigate first
- Problem this profile addresses
- Registered UK charities that want configurable online fundraising
- Material differentiator to test
- Donation forms and pages
- First risk or uncertainty
- Transaction fees can be more important than the subscription price
Decision evidence
What is evidenced, and what still needs asking
This is an evidence summary, not a product score. It counts the state of the procurement fields below and keeps the broader listing status separate.
- 0 Confirmed
- 0 Independently evidenced
- 2 Supplier claim
- 18 Not confirmed
- 0 Possibly outdated
- Contact or pricing band
- Not confirmedNot confirmedNo supporting source is recorded for this field. Listing checked 25 Jul 2026.
- Multi-site support
- Not confirmedNot confirmedNo supporting source is recorded for this field. Listing checked 25 Jul 2026.
- Administrator limits
- Not confirmedNot confirmedNo supporting source is recorded for this field. Listing checked 25 Jul 2026.
- Volunteer usability
- Not confirmedNot confirmedNo supporting source is recorded for this field. Listing checked 25 Jul 2026.
- Implementation complexity
- Not confirmedNot confirmedNo supporting source is recorded for this field. Listing checked 25 Jul 2026.
- Technical administration
- Not confirmedNot confirmedNo supporting source is recorded for this field. Listing checked 25 Jul 2026.
- UK purchasing availability
- Not confirmedNot confirmedNo supporting source is recorded for this field. Listing checked 25 Jul 2026.
- GBP pricing
- Not confirmedPricing needs verificationSource: Donorbox UK pricing · checked 25 July 2026
- VAT treatment
- Not confirmedNot confirmedNo supporting source is recorded for this field. Listing checked 25 Jul 2026.
- Gift Aid
- Supplier claimYesSource: Donorbox UK pricing · checked 25 July 2026
- Multi-factor authentication
- Not confirmedNot confirmedNo supporting source is recorded for this field. Listing checked 25 Jul 2026.
- Role-based permissions
- Not confirmedNot confirmedNo supporting source is recorded for this field. Listing checked 25 Jul 2026.
- Audit logs
- Not confirmedNot confirmedSource: Donorbox features · checked 25 July 2026
- Data-processing agreement
- Not confirmedNot confirmedNo supporting source is recorded for this field. Listing checked 25 Jul 2026.
- Hosting and location
- Not confirmedNot confirmedNo supporting source is recorded for this field. Listing checked 25 Jul 2026.
- International transfers
- Not confirmedNot confirmedNo supporting source is recorded for this field. Listing checked 25 Jul 2026.
- Export formats
- Supplier claimExportable donor lists and donation data; CSV export of donation-form responses; Automatic or manual exports to selected Salesforce and Mailchimp integrationsSource: Donorbox features · checked 25 July 2026
- Migration assistance
- Not confirmedNot confirmedNo supporting source is recorded for this field. Listing checked 25 Jul 2026.
- UK support hours
- Not confirmedPremium priority support; Premium onboarding and migration described by supplier; Published help centre and contact routesNo supporting source is recorded for this field. Listing checked 25 Jul 2026.
- Contract and cancellation
- Not confirmedNot confirmedNo supporting source is recorded for this field. Listing checked 25 Jul 2026.
Best suited to
- Registered UK charities that want configurable online fundraising
- Churches needing campaign, ticketing or membership payments alongside donations
Evidence-backed strengths
- UK pricing page and HMRC Gift Aid integration are published
- Free-to-start plan with a wide fundraising feature set
Limitations and questions
- Transaction fees can be more important than the subscription price
- Not a replacement for pastoral records, safeguarding or charity accounting controls
Confirmed core features
- Donation forms and pages
- Recurring giving
- Crowdfunding and peer-to-peer campaigns
- Event ticketing
- Memberships
- Reporting
- HMRC Gift Aid integration
What does the supplier currently publish?
Pricing and trial
Donorbox publishes UK-focused pricing. Its Standard plan has no subscription but platform fees of 2.95% to 3.95%; Pro is $150 per month with lower stated fees; Premium is quote based. Payment-processor fees apply separately.
| Tier or starting point | Published price | What it covers |
|---|---|---|
| Standard | No monthly subscription | Published platform fees between 2.95% and 3.95%, plus payment processing |
| Pro | $150/month | Published platform fees between 1.75% and 2%, plus payment processing |
| Premium | Request a quote | Published platform fees between 1.6% and 2%, plus payment processing |
Free trial: Not confirmed
Will it improve giving without fragmenting donor records?
Flexible fundraising, separate administration
Donorbox lists donation forms, campaigns, ticketing, memberships, reporting and UK HMRC Gift Aid integration. It publishes both fee-based Standard and paid plans.
Test a donation, an eligible Gift Aid declaration and an export before launch. Agree whether donor details are held only in Donorbox or also synchronised with another CRM, and keep independent finance review in place.
What does external feedback add?
What public reviews and peer discussion do — and do not — show
This profile does not use an independent review score. It is based on Donorbox’s UK pricing and product information.
- The relevant cost is platform plus payment-processing fees.
- Gift Aid and donor-record reconciliation need a treasurer-led test.
Supplier claims do not establish the church’s eligibility for Gift Aid or suitability of any finance process.
The questions a shortlist needs to answer
Donorbox FAQs
Is Donorbox free?
Its Standard plan has no monthly subscription, but Donorbox publishes platform fees and payment-processing fees for each donation.
Does Donorbox support UK Gift Aid?
Yes, according to its UK pricing page. It lists an HMRC Gift Aid integration; confirm charity eligibility and the exact workflow before use.
What does Donorbox cost?
Published Standard platform fees are 2.95% to 3.95%. Pro is $150 per month with lower stated platform fees; payment-processor fees apply separately.
Operations and support
- Data hosting
- Not confirmed
- GDPR information
- Donorbox's privacy policy identifies GDPR legal bases for processing and describes access, correction and deletion requests. Its feature page describes GDPR-friendly forms. This is supplier information, not a compliance determination for a church.
- Integrations
- Stripe, PayPal, Zapier, API, Salesforce, Mailchimp, Raiser's Edge NXT
- Import and export
- Exportable donor lists and donation data, CSV export of donation-form responses, Automatic or manual exports to selected Salesforce and Mailchimp integrations
- Support
- Premium priority support, Premium onboarding and migration described by supplier, Published help centre and contact routes
Research sources
Sources support only the fields named beneath each link. Supplier material is not independent testing; external review material is included as a limited signal rather than a verdict.
- Donorbox UK pricing
Checked 25 July 2026 · Supports: UK pricing, Gift Aid, Features, Payment fees - Donorbox features
Checked 25 July 2026 · Supports: GDPR-friendly forms, Donor-data exports, Integration catalogue, Help-centre link - Donorbox privacy policy
Checked 25 July 2026 · Supports: GDPR legal bases, Access, correction and deletion requests, Supplier legal identity - Donorbox Salesforce integration guide
Checked 25 July 2026 · Supports: Salesforce data export and synchronisation - Donorbox Mailchimp integration guide
Checked 25 July 2026 · Supports: Mailchimp data export and consent handling